Privacy Policy

Last updated October 10th, 2024

Generational Wellness (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and engage with our services. Please read this policy carefully. If you do not agree with the terms of this policy, please do not use our services or access our website.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you schedule an appointment, fill out forms, or contact us, we may collect your name, email address, phone number, and other personal details.

  • Health Information: As part of our intake process and therapy services, we may collect sensitive health information, including mental health and therapy goals. This information is protected under confidentiality agreements and federal privacy laws (e.g., HIPAA).

  • Payment Information: We may collect payment details, including credit card information, for billing purposes. Payment information is securely processed and stored by trusted third-party payment processors.

  • Usage Data: We may collect data about how you interact with our website, including your IP address, browser type, operating system, pages visited, and time spent on our website through cookies and similar tracking technologies.

2. How We Use Your Information

We may use your information to:

  • Provide therapy services and respond to your inquiries.

  • Facilitate scheduling and communication with therapists.

  • Process payments and manage your account.

  • Personalize your experience and improve our website.

  • Comply with legal and regulatory requirements, including maintaining records for licensure and service documentation.

  • Communicate important updates, including changes to our services, policies, or programs.

3. Disclosure of Your Information

We will never sell your personal information. We may share your information in the following circumstances:

  • With Therapists and Staff: Your health and personal information will be shared with your assigned therapist or relevant staff as necessary to provide services.

  • With Third-Party Service Providers: We may share your information with trusted third-party providers who assist us with website hosting, data storage, billing, and other operational services. These providers are bound by confidentiality agreements.

  • As Required by Law: We may disclose your information if required to comply with legal obligations, including court orders, subpoenas, or government regulations.

  • In Case of Emergency: If we believe someone is in danger or at risk, we may share personal information with emergency services or medical personnel, as allowed by law.

4. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet-based service is entirely secure, and we cannot guarantee absolute security. We encourage you to protect your account information and notify us immediately if you believe your data has been compromised.

5. Your Privacy Rights

You have the right to:

  • Access and obtain a copy of your personal information that we have collected.

  • Request corrections to your personal information if it is inaccurate or incomplete.

  • Request deletion of your personal information, subject to certain legal exceptions.

  • Opt out of receiving marketing communications from us.

To exercise your rights, please contact us at info@generational-wellness.org

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and gather information about how our website is used. You can adjust your browser settings to block cookies, but this may impact your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites, which are not governed by this privacy policy. We are not responsible for the content or privacy practices of these external sites. We encourage you to review the privacy policies of any websites you visit.

8. Children’s Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our records.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Generational Wellness
25791 Jefferson Ave, Murrieta CA 92562
951.208.7584
info@generational-wellness.org